Security Services Engineer (North America) About us Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions. We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools. Corero’s technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime. Corero’s key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company’s headquarters in London, UK. The Company is listed on the London Stock Exchange’s AIM market under the ticker CNS. For more information, visit The role Corero is looking for a Security Services Engineer (North America) who not only thrives working in a fast-paced environment but with a hunger to learn and meet the ever-evolving cybersecurity challenge of DDoS attackers. This is an opportunity to join an agile and growing company in a high growth cybersecurity market, focused on generating customer value and high levels of customer satisfaction. The Corero SOC team operates in a fast-paced, flexible environment where individuals are empowered and encouraged to innovate. This results in the ability to make a big positive impact. In this role, you’ll work closely with customers, both with individual accountability but also working closely in a team within the SOC, together with interacting with, for example, Sales, Sales Engineering and R&D Engineering functions. Reporting to the Head of SOC, the ideal candidate as Security Services Engineer will provide incident response and analysis of customer data within a 24×7 Security Operation Center as part of a global team. The candidate shall have demonstrable experience in implementation and management of enterprise and/or commercial grade networks to support and develop existing infrastructure and high-capacity next generation DDoS prevention. Responsibilities: The duties and responsibilities of this Security Services role include, but are not limited to, the following: In-depth response to security incidents generated via analysis and automated tools Be able to make high quality decisions, often with incomplete information, and actively and reactively engage with customers to mitigate DDoS attacks in their environment, providing high levels of support and interaction Troubleshoot problems and issues with customer policies and controls Research and analyze data sources to provide insight into new threats to customer environment collaborating with other members of the SOC to identify emerging trends and threats Work with the customer to resolve issues on their networking edge Determine root cause and engage with customers to resolve issues in their network security environment Research and analyze sources of network security issues and provide insight into new methods to detect and resolve them including contributing to a knowledge-based ‘library’ Troubleshoot problems and issues with customer networks and virtual environment Align with the CTO, VP of Product Mgmt, Engineering, Professional Services, Sales and Marketing to understand the market trends and implement programs to help drive initiatives and opportunities for Sales Requirements: Bachelor’s degree in Computer Science or equivalent 2+ years’ experience working with systems and networks Customer-facing skills required Network Troubleshooting skills required Experience using Linux and other related tools Solid knowledge and understanding of network protocols (TCP/IP) required Experience using Splunk or other SIEMs preferred Experience of infrastructure design and management in mission critical environments preferred Understanding of Virtual Infrastructure preferred Juniper experience would be additionally desirable JNCIA, CISSP, CISA, GIAC or network specific certifications preferred Effective communication, organizational, problem-solving and presentation skills Self-motivated and, in time while supported, able to work with minimal supervision Ability to build trusting, collaborative relationships with peers yet with a strong sense of accountability and ownership Office or remote working from home possible Fluent English. Additional languages desirable. What we offer Full-time remote position Available office in Marlborough, MA Competitive compensation package 401k Medical Insurance 20 days off + bank holidays + birthday leave Enhanced parental leave #J-18808-Ljbffr
R&D Agile uptime Incident response Computer Science JNCIA juniper Linux Certified Information Systems Security Professional (CISSP) TCP/IP Customer Satisfaction (CSAT) Communication DDoS enterprise implementation reporting-tools Sales Presentation skills Engineering Cybersecurity soc Organizational skills Splunk infrastructure systems Self-motivation Problem-solving network-protocols Chief Technology Officer (CTO) Support Specialist interaction Analytics GIAC ownership networking technologies Management