Security. Simple. Do it. This is our guideline on the market.
As part of the Telekom Security team, it is your task to convince internal and external customers to use the security awareness products and to motivate them to actively participate in awareness events in innovative and unusual ways.
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
- Application Operation of the Shared Management Platform (SMP)
- Ensure that the provided operations / services are available und running stable
- Providing first and second level support for SMP infrastructure components
- Solving Tickets received from other teams via E-Mail or ServiceNow ticket
- Keep systems up to date (Hotfix, patch management)
- Daily Health Check (Availability, Traffic, Eventlog, CPU, Memory etc.)
- Incident Management (ServiceNow)
- Opening and solving tickets (e.g. Google ticket, Firewall ticket etc.)
- First level incident resolution
- Determine criticality for incoming incidents
- Forward tickets to 2nd or 3rd Level Support if required
- Change Management
- Test and simulate configuration changes in Stage environment
- Coordination of planning and testing of system changes with application owners
- Deployment to Prod environment (Terraform, Magenta CI/CD)
- Write documentation about learned information to use it as knowledge transfer and reduce downtimes
- Supporting Infrastructure Nagios Monitoring, Start / Stop, Backup / Restore
- Conference call at regular intervals and remote desktop meeting about Incident and Problem and ongoing tasks
- Oncall support
- Administration of
- operating system
- virtual Jump Server (Linux)
- virtual DNS Server (bind9)
- virtual Ansible Server
- virtual Reverse Proxy (nginx)
Qualifications
- Language: English (minimal B2, recommended C1)
- Ideally Google Cloud Platform and/or Container systems (e.g. docker) know how
- >1 Year of experience in IT Operations
- Basic Remote Access protocol, e.g. SSH
- Basic Linux Administration
- Basic Networking
- Willing to take over responsibility
- Willing to improve operational skills
Additional Information
What our team can offer:
- Supportive, bondable team
- Helpful colleagues in Germany (as your future direct contacts)
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Incident management change-management health-check ServiceNow Terraform SSH backup Linux Networking hotfix Google Cloud Platform (GCP) Docker Information technology (IT) restore reverse-proxy Google IT support Firewalls operating-systems