Our partner is a top supplier of defence and automotive products worldwide and a prominent IT systems integrator in Hungary.
Tasks to be completed:
- Participate in a 24/7 shift team to handle incoming bug and request tickets.
- Manage a backlog of processed tickets.
- Create and distribute various reports on tickets within the Service Desk team.
- Maintain up-to-date documentation in the Service Management System.
- Collaborate with different IT departments to resolve tickets.
- Update the IT knowledge base with documentation of common issues.
Requirements
- IT engineering degree or equivalent work experience
- Prioritizes customer needs
- Proficient in English and German for conversations
- Updated knowledge of computer architectures and hardware technologies
- Resolves issues with focus on quality and finding solutions
- Excellent communication skills, team player, and determined
An advantage:
- Proficiency in ITSM processes
- Experience with ServiceNow
- Familiarity with the process of ordering hardware parts
Benefits
- Exciting, challenging, and accountable positions
- Remarkable growth opportunities
- Gain valuable insights into defense and automotive sectors
- Join a professional community of over 30,000 colleagues worldwide
- Participate in professional training sessions and events
- Enjoy international, flexible, and modern work environment
