ServiceNow Certification Implementation Specialist in Human Resources Service Delivery (CIS-HRSD)
Sigital is seeking an experienced, ServiceNow BPC with experience leading implementations with the Employee Workflows-Human Resources Service Delivery (HRSD). Experience with broad modular experience in HRSD that entails leadership, guiding implementations and solutions. We are an Elite-ServiceNow partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs. This is a remote position.
Job responsibilities:
● Subject Matter Expert on the delivery of ServiceNow HRSD.
● Drives process definition, re-engineering, improvement, and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement.
● Lead workshops and design discussions to document requirements which included creating workshop materials.
● Serves as a liaison between client and technical implementation team.
● Applies architecture principles to business solutions.
● Assisting with end to end testing to ensure the product is ready for go-lives.
Qualifications:
● The qualified candidate will have 2+ years of experience + CIS for the delivery and implementation of ServiceNow HRSD core module including:
● Employee Document Management
● Employee Center & Employee Center Pro
● Employee Journey
● HR Agent workspace
● Manager Hub
● HR Case Management
● Enterprise Onboarding Transitions
● Experience with Agent Workspace and Service Portal
● Experience developing detailed implementations
● Experience + CIS for the delivery and implementation of other ServiceNow applications such as ITSM, or CSM is a plus.
● Experience in the delivery and implementation of other HR applications such as Workday, SAP, or Oracle is a plus.
● Proven team player and team builder
● US Citizen
● Excellent communication skills and extensive experience in engaging stakeholders to develop solutions. Prefer previous consultancy experience.
What Sigital offers:
• Remote FTE work
• Healthcare Benefits
• 401K plan
• Working for a great Service Elite Partner
