ServiceNow Technical Lead (Practice Architect)
Sigital is seeking an experienced, ServiceNow Technical Lead (Practice Architect) to become a part of our fast-growing professional services business. The Tech Lead is the team leader for Sigital’s delivery teams. We are an Elite ServiceNow partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.
Primary responsibilities:
- Design solutions and oversee technical implementations for our clients.
- Coordinate delivery efforts for a project to maximize value.
- Provide project ownership – responsible for driving projects to successful completion.
- Routinely create net new deliverables from scratch.
- Design solutions for customers they themselves will be implementing.
- Routinely works independently as an individual contributor with minimal supervision.
Ability to lead/coordinate development team efforts, including:
- Provide constructive feedback
- Drive solutioning conversations
- Versatility with platform cross-function
- Ensure development team is adhering to project scope/timeline
Qualifications:
- Expertise with 3+ years in ServiceNow consulting services and current position as a tech lead/Architect.
- Working knowledge of integration functionality- Integration-Hub, Soap, REST,General API use
- Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
- Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
- Ability to lead a client from technical and solutions architecture perspectives.
- Ability to source requirements, design solutions, implement and support features independently.
- US citizenship and US residence.
- Ability to wear multiple hats for an implementation.
- Strong communication skills (communicate and describe features, functionality, process and delivery concepts to customers clearly and fluidly).
- Certified System Administrator & Certified Application Development (required).
- Certified Implementation Specialist – ITSM, SPM, CSM or HRSD (2+ required).
- ServiceNow HR Service Delivery Employee Center and/or Customer Service Portal UX design experience (required).
- ServiceNow CMDB & HAM certification and experience (preferred).
What Sigital offers:
- Remote FTE work
- Healthcare benefits
- 401K plan
- Working for a great ServiceNow Elite Partner
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