- Several years (3+) of Experience in supporting highly scalable applications and web services
- Hands-on experience with open-source technologies such as Kubernetes, Docker, Spark, Kafka, etc.
- Comfortable working with a very technical customer base
- Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
- Strong familiarity with modern server technologies and architectures
- Strong attention to detail
- Excellent analytical capabilities
- Passionate about Technical Support
- Strong Communication skills
- Strong experience with troubleshooting
This role is about successfully supporting customers of internal IaaS. The successful candidate will be able to provide a wide range of services from “White glove” on-boarding to creating informational posts on the community support platform, and everything in between. Additionally, the candidate will actively participate in the development of the support tools and process, so we are looking for someone who has the maturity to understand what it takes to scale in services.
In our work environment, communication, friendly relationships and mutual support play a crucial role in our projects being successful and our customers being satisfied. If you are a team player, you like collaborating with others and you feel that the work floor is also a place to set up long-lasting friendly relationships with other colleagues, then Aspire is the right place for you.
Personal growth of all our colleagues is a part of our culture. We provide a lot of opportunities to gain new knowledge and experience including trainings, workshops, conferences, knowledge sharing meetings and peer reviews. We are a people-centric company and believe that if our people grow, we grow with them.
,[Working cross functionally with customers and partners to address complex customer questions and drive incidents to resolution. , Troubleshoot, isolate and resolve container orchestration/management issues, specifically Docker and Kubernetes. , Troubleshoot, isolate and resolve complex application deployments issues. , Analyze and categorize customer interactions trends to provide accurate and meaningful feedback to Engineering and SRE organizations. , Build knowledge base articles. , Participate in post mortem reviews, and drive ongoing improvement , Obsessing over minute details to drive operational excellence in every aspect of their work , You will be expected to make meaningful and significant contributions to company development of objectives and goals , You will work on complex issues, analyzing situations or data that require in depth evaluation , Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways ] Requirements: Web services, Kubernetes, Docker, Spark, Kafka, Communication skills Additionally: Sport subscription, Private healthcare, Flat structure, International projects, English lessons, Friendly atmosphere, Integration events, Multisport, Pizza meeting, Sharing Knowledge Meeting, MindSPA, Aspire Library, Fruit Mondays, Paid Holidays, LOG Platform, Professional development budget of 1500PLN, Entertainment at the office, Relocation Package, conference budget up to 1000PLN + 2 add days, Free coffee, Gym, Bike parking, Free snacks, Modern office, No dress code.
Communication Docker Troubleshooting Kubernetes Apache Spark web-services Apache Kafka Site Reliability Engineering (SRE)