Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Customer Experience Operations serves as a highly skilled support unit for Procurement and Finance related processes amongst others. Our unit provides support for end-users and super-users around the world and grants continuous career opportunities.
The Opportunity
The Travel and Expense Support Analyst as part of the Customer Experience Operations department maintains and supports the daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs. This role is expected to offer a high level of customer service as this is the first point of contact for our internal customers. As a T&E Support Analyst you are responsible for providing customer service support for our Roche affiliates in relation to the Travel & Expense Application (Concur).
-
Provide timely support, guidance and high level of customer service to internal customers from card application to expense management in order to ensure timely resolution and customer satisfaction.
-
Handle incoming calls and tickets regarding the corporate credit card programs and expense management in Concur
-
Act as an Administrator for the corporate card program to include credit card applications, maintenance and terminations.
-
Provide support for card holders and work with corporate card bank representatives
Who you are
-
Self-motivated and passionate about the job, understanding the importance of providing high-quality service.
-
Open-minded, dedicated to making a difference, and open to constant development.
-
Experience in a shared service environment, preferably in the customer service area.
-
Experience with corporate credit card programs is an advantage.
-
Fluency in English and German .
In exchange we provide you with
-
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
-
Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
-
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 2000 employees in Hungary.
Roche is an Equal Opportunity Employer.
