SilverBlaze is seeking a Technical IT Manager to join us in implementing our software solutions for our clients in the Utility industry.The Technical IT Manager will lead the technical consultants in software implementation, software installations and upgrades, best practices and more! As the Technical IT Manager, you will lead and develop a strong and motivated team of technical professionals; building on the necessary knowledge, skills and capabilities to execute our business strategies to maintain the highest level of customer satisfaction and profitability. You will lead and participate in data conversion, integrations, configuration, troubleshooting, report building, and custom coding services. SilverBlaze collaborates with clients throughout North America and the Caribbean.This remote role welcomes candidates anywhere in Canada and the US with a work schedule based on the Eastern Time Zone. This role may require quarterly travel up to 15%. A valid passport is required for travel. What will be your impact?Champion initiatives to increase the breadth and depth of technical expertise across the services delivery teamCreate a work environment that promotes innovation, cross training, sharing and trust across the technical consulting teamsWork closely with the Leadership Team and Project Managers to ensure the on-time and on-budget completion of projects with the highest level of quality and customer serviceWork with Sales, R&D and Support to ensure cross-departmental buy-in of prioritization, requirements, and goalsDrive continuous process improvement of best practices, methodologies, and process control by establishing and monitoring clear objectives for technical teamMonitor the utilization, performance and profitability of the technical services delivery team by tracking and analyzing statistics and trends in order to provide financial, project and customer satisfaction reporting to the Leadership TeamAssist in capturing customers requirements and implementing configurable interfacesProvide quality software implementation services to our clients, with a strong focus on customer service, technical expertise, and time managementWhat we are looking for:3+ years of Managing technical implementation consultants in a software solution environmentPrevious technical consulting experience consisting of data conversions, integrations, and reportingExperience with SAAS, installation, configuration, migrations, operations, privacy, security, scalability and reliabilityHands on programming experienceExperience in using the following technologies and tools: HTML, JavaScript, Apache, Tomcat, Microsoft SQL, SSRS, SSIS, VM, VPN, FirewallDegree in computer programming, software engineering or related degree, or equivalent experienceHighly driven, results-oriented, and able to manage time with competing prioritiesDemonstrated ability to lead and motivate teams to achieve goals, improve performance, and emphasize teamworkStrong problem-solving skills with the ability to analyze information and make informed, independent decisions quickly and effectivelyDependable organized flexible self motivated individual with the Dependable, organized, flexible, self-motivated individual with the ability to work independently and as a team memberExcellent interpersonal and communication skillsWhat we can offer:3 weeks’ vacation and 5 personal daysComprehensive Medical, Dental, and Vision benefits starting from your first day of employmentEmployee stock ownership and RRSP/401k matching programsLifestyle rewardsRemote work and more!About Silverblaze:SilverBlaze Solutions is award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utilities with value-focused, highly-customizable web self-service portal and smart forms software. As a leader in customer engagement and collaboration, we specialize in providing self-service portal and intelligent form software to electric, water, gas, telecom and multi-service utility companies. Over the past 20 years, SilverBlaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Visit to learn more about the diverse roster of clients SilverBlaze has helped succeed.About Harris:Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (CSI, symbol CSU on the TSX), Harris has become the cornerstone for CSIs investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment both in the people and products that we offer and making investments in acquiring new businesses.#LI-DNISummaryLocation: Ontario, Canada; New Hampshire, United States; New Brunswick, Canada; Virginia, United States; Vermont, United States; Remote – Saskatchewan; Tennessee, United States; Manitoba, Canada; Maine, United States; South Carolina, United States; Kentucky, United States; Iowa, United States; Pennsylvania, United States; Georgia, United States; Nova Scotia, Canada; Florida, United States; North Carolina, United StatesType: Full time
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
SQL Server Integration Services (SSIS) HTML SQL Server Reporting Services (SSRS) Virtual Machines Tomcat Firewalls VPN Software Development Engineer JavaScript Apache HTTP Server Microsoft SQL Server